Shipping and Delivery Policy
Effective Date: September 2024
At HAB Biomass Pvt. Ltd., we are committed to providing our customers with efficient and timely delivery of all orders. Our **Shipping and Delivery Policy** outlines important details regarding the shipping, handling, and delivery of our products. Please read this policy carefully to understand our shipping practices and what to expect when placing an order.
1. Shipping Locations
We offer shipping services to both domestic (within India) and international locations. Shipping availability may vary depending on your location and the type of product ordered.
- Domestic Shipping: Available across all regions of India.
- International Shipping: Available to select countries. Please contact us at info@habbiomass.com for further information on international shipping.
2. Shipping Methods and Costs
We work with reputable logistics providers to ensure timely delivery of our products. Shipping methods and costs will vary depending on your location, the size and weight of the order, and any specific delivery requirements.
- Standard Shipping: Typically takes **5-7 business days** for domestic orders and **10-15 business days** for international orders.
- Express Shipping: Available for an additional fee, with domestic orders typically delivered within **2-3 business days**.
Shipping costs are calculated at checkout and are based on the weight, dimensions, and destination of the shipment. Customers will see the final shipping cost before confirming their order.
3. Processing Time
Once your order is placed, it will be processed and dispatched within **1-3 business days**. If there are any delays in processing due to stock availability or other reasons, we will notify you immediately.
4. Delivery Timeframes
Delivery timeframes are dependent on the shipping method selected during checkout and the destination of the shipment:
- Domestic (India): Standard shipping takes approximately **5-7 business days**. Express shipping takes **2-3 business days**.
- International: Delivery times vary by destination but typically range from **10-15 business days** for standard shipping.
Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays, weather conditions, or public holidays.
5. Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing tracking information. This will allow you to monitor the status of your shipment and estimate the delivery date. If you experience any issues with tracking your order, please contact our customer service team at info@habbiomass.com.
6. International Shipping and Customs
For international orders, please be aware that customs duties, taxes, or other charges may apply based on your country’s regulations. These additional fees are not included in the shipping cost and are the responsibility of the customer.
Customs clearance procedures may also affect the delivery timeframe, and HAB Biomass Pvt. Ltd. is not responsible for delays caused by customs processes. We recommend checking with your local customs office for further information on potential charges and timeframes.
7. Shipping Restrictions
Due to the nature of some of our products (e.g., large machinery or hazardous materials), there may be shipping restrictions to certain locations. If your order is affected by such restrictions, we will notify you and provide alternative options.
8. Failed Delivery Attempts
If a delivery attempt is unsuccessful due to incorrect address information or the customer not being available to receive the shipment, the logistics provider may make additional attempts. However, after multiple failed attempts, the product may be returned to us. In such cases, the customer will be responsible for the cost of reshipping the product.
9. Lost or Damaged Shipments
While we take great care in ensuring that all products are safely packed and shipped, we understand that damage or loss can sometimes occur during transit.
- If your shipment arrives damaged, please contact us immediately with photos of the damaged item(s) and packaging. We will work with the logistics provider to resolve the issue and, where applicable, send a replacement at no extra cost to you.
- If your order is lost in transit, please notify us as soon as possible, and we will investigate the matter with our shipping provider. If the order is confirmed as lost, we will either resend the product or issue a full refund.
10. Contact Information
If you have any questions regarding our Shipping and Delivery Policy, or if you need assistance with your order, please contact us at:
Email: info@habbiomass.com